FAQs

Shipping

For General Craft Supplies - Same day packing - Overnight courier

  • Our team generally are able to pick your order immediately during our working hours of 9 - 3pm.
  • If the order is received before midday we will aim to get it out with the courier that same day, otherwise the following day
  • Our couriers are mainly an overnight courier service, however delays are always occurring so it is best to allow a few days to receive your item

Craft supplies - wood cut items

  • While we do hold quite a bit of stock on hand especially our popular items, we often cut to order
  • Please allow up to  3 hours for us to cut your order, if you order before 9am it will leave that day
  • If in doubt just give us a call, text or email and we can let you know when it can leave

For Craft Kits

  • While we do hold some stock on hand , most craft kits are made to order so please allow a working day for us to do this
  • Generally if you are ordering more than 1 craft kit, these are sent on a 2 day service , otherwise it goes in a satchel overnight.
  • As courier delays are always occurring, we recommend leaving a few days for your order to arrive.

We operate a flat rate shipping across New Zealand of $8.50

Please note rural charges are different (around $15)

 

  • We are based in Christchurch, New Zealand
  • We have an office & warehouse with a small show room area of our craft kits
  • Our address is 41d Birmingham Drive
  • You are welcome to pick your order up from our office - we love to meet our customers!

We use Aramex and also PBT for larger items

Aramex is normally an overnight satchel

PBT is a 2 day service for larger boxes

Craft Box Subscriptions

Age Range: This box is suitable for ages 4 years – 12 years and beyond

 

Single Craft Box (1 child)

  • 5 activities in total
    • 3 themed crafts to make
    • 2 activities (experiments, jokes, paper craft, recycling crafts all within the theme )
  • Instruction sheets showing each item needed as well as a link to a how to video to help make it even easier!
  • Surprise Gift (we love adding in a surprise themed toy or sticker sheet)

 

  • You can choose between a monthly subscription, 3 month, 6 month or 12 month subscription.
  • This is a rolling subscription. Your subscription will automatically renew at the end of your chosen subscription term. (You may cancel at any time.)
  • Boxes ship in the first week of each month

By proceeding with this order, you agree to the automatic renewal of your subscription until you cancel or for 12 months. Upon each renewal your payment method will automatically be charged for your monthly subscription on the 20th of each month. Don’t worry, we will send you a reminder just before your payment goes off each month. You may cancel by visiting your account page, or by emailing info@themakecompany.co.nz

We are so pleased to be partnering with Gabby's Starlit Hope to donate 1 hospital play parcel box for every subscription month you subscribe to!

These boxes provide so much relief to children in hospital going through long treatments or even those who are there for surgery or an emergency.

At checkout please choose a location in New Zealand where you would like your box to go to! We will then send you updates about the Gabby's boxes in that area when we do a delivery!

Shopping Mall Activations

We have a wide range of craft activities in our portfolio to inspire our clients, which can be accessed here. But if you have any specific requirements, we are more than happy to develop bespoke craft activities that achieve your objectives.

In addition, all of our craft activities are pre-packaged in a way that makes individual session preparation & cleaning really straight forward.

Delivering craft events require planning, setup, staffing, graphics, advertising and a range of other activities. The Make Company is able to run these events entirely, making them completely stress-free for our clients. But we are also completely flexible and can work with you to deliver support where it matters most.

We can deliver the craft activities to your shopping mall leaving you to run the event, we can train and manage your staff during the event, or we can supply local Make co-ordinators to run the event for you.

We maintain police clearance checks for all of our staff, and many of our staff are from child learning backgrounds.

Activation setup costs are often extremely expensive and can require extensive time to organise. In our experience, shopping malls also often have limited storage onsite meaning they are unable to invest in the equipment required to run activations. We are able to organise all of this for you with our cost-effective setup options.

Our craft zone setup can be customised to meet your requirements, but generally our craft zone requires 30-35m2 of floor space and works well when placed in central zones that are assigned for temporary activations.

Our standard setup includes astroturf, white picked fencing, craft tables & seating for up to 20 kids, a check-in desk, a themed backdrop and signage advertising session times.

We offer a range of options to accommodate your requirements and can run events at scheduled times, as drop-in sessions across a defined time slot or a combination of both. If you choose to run the event at scheduled times, we offer the added benefit of enabling customers to pre-book onto a specific session.

The added benefit of pre-booking is that it encourages customers to plan a visit to the mall in advance, it ensures that they are guaranteed a slot, and it provides the mall with the opportunity to capture customer information and engage early through asking a series of key marketing questions during the booking process.

With 5 years of experience in running craft events, we find that the most effective advertising is often the most affordable. We would love to discuss our thoughts on what works best. Our graphics designer can also work with you to prepare digital advertising and social media artwork that meets your branding requirements, or create other fun marketing initiatives that will captivate parents and children alike.

We want our clients to achieve the correct balance between convenience and cost and will work within your parameters to ensure that we deliver an event that is within your budget. Our pricing starts at $500 per day (excl GST), which includes 1 staff member supplied by The Make Company.

The Make Company loves making a difference in the community. We already support a number of meaningful charitable causes locally and abroad through regular donations and by supplying free craft kits and supplies. The Make Company has made a difference at Rancho la Hermosa, an orphanage in Mexico and Cholmondeley Children’s Centre in Christchurch.

Kids Events

Craft sessions are tailored for specific age groups. Currently, our sessions are categorized into toddlers (ages 3-5 years) and kids (ages 5-11). A recommended age group is recorded against each session.

Yes, if you have multiple children that would like to attend the same craft session, you can book them into the same session together by selecting the quantity of spaces required during the booking process. You will also be requested to record the names of the children that will be attending.

Yes, this can be done by completing the booking for the first child, at which point the website will provide you with the option to “Add Another Item” to your Shopping Cart. You can then proceed with selecting another booking for your second child. (However, please note that spaces are limited to 1 session per child.)

We kindly ask that you do not book your child onto more than 1 session, as spaces are limited and we want to make sure that everyone gets a chance. We have the right to cancel your booking in instances where you have booked a child onto multiple sessions.

Please check your event’s booking page on this website where you will find the address as well as a map confirming the location. In addition, once you have completed a booking, you will also receive an automated confirmation email that includes the event address.

The website will only allow you to make a booking if a space is available for the session you have selected. Once your booking is complete, the website will display a confirmation notice and you will receive an automated email confirming your booking, therefore it is important that you correctly input your contact details.

All sessions at the LynnMall school holiday event are free for your child to attend, but bookings are essential as spaces are limited. They also do not need to bring anything along with them on the day as all craft supplies will be provided.

Spaces are limited, so if a session is fully booked, you will need to select an alternative craft session or find another suitable date to attend. Unfortunately we can not add additional spaces.

Yes, if you would like to amend your booking, please click on the “view appointment details” link in the confirmation email you will have received at the time of making your booking. This will allow you to reschedule the session. If you are no longer able to attend the session, we would appreciate it if you could cancel your booking. This will free the space up for someone else to book. You do not need to contact us about amendments or cancellations as the system will automatically update itself. You can make amendments to a booking up to 1 hour prior to the session start time.

Children 5 years or over can be left in our care. You will be required to sign your child in, and will be asked to leave a contact mobile number in the event of an emergency. You will however be expected to return by the end of the session. Parents or childminders of children younger than 5 years are required to remain on-site for the duration of the session.