Shipping policy

How fast do you send my item?

For General Craft Supplies - Same day packing - Overnight courier

Our team generally are able to pick your order immediately during our working hours of 9 - 3pm.
If the order is received before midday we will aim to get it out with the courier that same day, otherwise the following day
Our couriers are mainly an overnight courier service, however delays are always occurring so it is best to allow a few days to receive your item
Craft supplies - wood cut items

While we do hold quite a bit of stock on hand especially our popular items, we often cut to order
Please allow up to  3 hours for us to cut your order, if you order before 9am it will leave that day
If in doubt just give us a call, text or email and we can let you know when it can leave
For Craft Kits

While we do hold some stock on hand , most craft kits are made to order so please allow a working day for us to do this
Generally if you are ordering more than 1 craft kit, these are sent on a 2 day service , otherwise it goes in a satchel overnight.
As courier delays are always occurring, we recommend leaving a few days for your order to arrive.

How much is Shipping?
We operate a flat rate shipping across New Zealand of $8.50

Please note rural charges are different (around $15)

Where are you located?
We are based in Christchurch, New Zealand
We have an office & warehouse with a small show room area of our craft kits
Our address is 41d Birmingham Drive
You are welcome to pick your order up from our office - we love to meet our customers!

Which couriers do you use?
We use Aramex and also PBT for larger items

Aramex is normally an overnight satchel