Returns and Refunds

No-hassle money back guarantee

At The Make Cafe, we offer a no-hassle money back guarantee on any item purchased which does not meet the specifications as set out on our website, or is damaged.  If you find there is a product you are not happy with, send us an email via our contact us form, call us or visit us in store and we will assist you with the return of that product. We encourage our customers to inspect the contents of the package(s) at the time of purchase or as soon as the order is delivered to ensure that you have plenty of time to take advantage of our 14-day money back guarantee where such goods do not meet the specifications as set out on our website, or are damaged.
We will be unable to issue any type of refund after our 14-day guarantee has expired.
All items must be returned in their original packaging.  For International return questions, please contact us.
NOTE: All Singer sewing machines carry a manufacturers warranty.  If you have any issues with a Singer product, queries should be raised with Singer New Zealand directly. But please also let us know as we have a strong relationship with Singer New Zealand, and we will do everything we can to help.